Free UK Delivery on orders over £50

Shipping & Exchanges


Shipping
Once you place an order you will receive an order notification email. When an order is ready to be shipped, a dispatch will be confirmed via email.

Delivery Charges
All orders below £50 GBP will incur a delivery charge of £3.50 within the UK which will be via signed for delivery. Delivery charges to mainland Europe will be £12.00, £19.00 to US and £16.00 to Australia all of which are signed for delivery. If you are ordering from a country outside of the ones stated above then please email us at thecosyclubco@gmail.com to discuss delivery charges. These charges are non-refundable when an order cancellation occurs after your sweatshirt/s has been shipped.

Delivery Timeframes
As we are only a startup, the lead times may be longer than you are used to. We appreciate your patience but it will be worth the wait. Approximate delivery times are currently 10 days for UK orders. Items are purchased on a buy to order basis. Should no one be present at the time of delivery to sign for your parcel, a card will be left and the parcel will be taken to your local post office. Once an order has been dispatched we are unable to amend delivery location or redirect your order. Orders outside of the UK will have a longer lead time and will be communicated to you directly. 

Additional Costs
Please note additional costs may be needed for orders crossing borders that may incur local duties and taxes. We have no control over these charges and cannot predict these amounts, therefore these are not included in your order and will need to be paid locally upon receipt. Please contact your local customs office if you need further information before placing your order.

Returns & Exchanges:

Returns
As you are aware, The Cosy Club is a small startup business therefore we are not holding stock. Items are purchased on a buy to order basis. We understand the importance of first class customer service and we want you to be happy with how your sweatshirt fits. We have provided a sizing guide as well as heights and sizes of models so you can purchase the correct fit for the look you are going for. We are currently unable to accept refund requests due to the high production costs. Once your order has been dispatched the item becomes non-returnable unless faulty or incorrect.

Exchanges
In the instance where you chose the wrong size or colour then we can offer an exchange for you within 14 days of receiving your goods. In order to do this please e-mail thecosyclubco@gmail.com to initiate the exchange procedure. Please note, you will have to pay postage fees for the returning item as well as the new item. Please ensure your items are securely wrapped and you obtain a proof of postage receipt.

Exchanging Goods From Outside UK
When exchanging items from outside of the UK please get in touch via email thecosyclubco@gmail.com. We will email you instructions on how to proceed. Customers will be asked to use a shipping service or courier that provides tracking. The Cosy Club is not liable to pay custom, duty and/or VAT incurred on returning items. Please mark your international return as "UK returned goods".

Faulty Goods
We hope that you will never experience a damaged or faulty item as every sweatshirt is hand checked and packaged with care before being posted to you. However if you feel that there is a manufacturing fault or you have received an incorrect order please contact us immediately via email at thecosyclubco@gmail.com so that we can personally assist you and rectify the problem as quickly as possible. The Cosy Club will reimburse you for the postage of your returned parcel if your sweatshirt is faulty or has been packaged incorrectly.

Help
If you need any help with regards to anything from the above then drop us an email at thecosyclubco@gmail.com or slide into our DMs on Instagram @thecosyclubco